FAQ

WERKMAN BLACK FAQ

Frequently asked questions about the Werkman BLACK system

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If you have any additional questions regarding the Werkman BLACK system? Feel free to contact us trough black@werkmanhoofcare.com.

Software

What will de license fees be after the first 2 years?

The license fees after two years for Black Fundamentals will be € 55,00 per month.

Can it detect lameness?

Lameness can be detected by a certified person like a veterinarian. Werkman BLACK detects differences in left and right which might indicate lameness. It can also detect differences over time.

In what language is Werkman BLACK available?

It’s available in English, Dutch, German, Spanish, Polish and French

Can you put all the information on an USB stick?

No, that’s not possible.

Can I use Werkman BLACK for gallopping?

Not yet, but that might be possible in future.

Can it be used with a rider on the horse?

Yes.

Is landing including loading phase?

No, landing is the impact untill the hoof stands still, loading is in the stance phase.

When the ground is a bit slope or uneven, can you still do an accurate measurement?

Yes, but you will see that the behaviour of the horse will be different. In case of a slight slope please try both ways, the hoof angle will be calculated from these both measurements.

When I'm offline, can I still compare all data?

Yes, all data is stored on the tablet, so you can compare all data offline.

When I don't want to extend the license fees after two years, is all data gone?

No. The data will be saved for one year on the Werkman BLACK server, but the Werkman BLACK app on the tablet will not be accessible anymore. When you decide to subscribe again within the same year all data and the Werkman BLACK app will be available again.

Can I install the Werkman BLACK app to my smartphone?

No, it is a closed system and only available on the Werkman BLACK tablet.

Can I share the data with my client or the veterinarian?

Yes, there is a share button in the app which will generate a screenshot of the current page.

When is it possible to measure on soft surface?

It is available now.

When is it possible to measure the hind feet?

We are currently working on various updates, amongst them are the sensors for the hind feet. We have the experience that it gives so much insight in the gait of the horse that it might be a bit overwhelming to interpret front and hind feet at the same time. So we would advise you to visit a workshop to learn more about the gait of the front feet first.

Can I measure tölt?

Not yet, but it might be a development for the future.

My account is blocked, what should I do?

First you can try to close the app by sliding it away (therefor you will shutdown the app, not the tablet) or by restarting the tablet and then restart the Black app again. If your account is still blocked then please contact customer service by e-mail (black@werkmanhoofcare.com) or by calling us at +31 (0)50 21 13 427

Hardware

Can I use my own tablet?

No, it is a closed system and works only on the Werkman BLACK tablet.

Can Werkman BLACK be used in winter?

Yes, but it’s not possible to charge the sensors below 0 degrees Celcius.

When is it possible to measure the hind feet?

Not yet, we are working on it.

What is the price of a replacement sensor?

€ 249,95 ex VAT, you can buy the new sensor online, click here.

Sometimes my sensors won't seem to connect with the app

When you activate the sensor on by holding it to the remote control, just do this shortly, one or two seconds is enough. When the light turns on, it is already

Financial

Can it be bought without the yearly license fee?

No, the hardware only works with software, the software license will expire after 2 years.

When the sensor breaks or gets lost, what will a new sensor cost?

€ 249,95 ex VAT, you can buy the new sensor online, click here.

Can I share the system with another person?

That is possible if the other person buys an extra user’s license.

What is the guarantee on Werkman BLACK ?

See terms of use, click here.

What are the costs of the Ring of Werkman?

You can find the actual prices on this page.

What is the license fee for the Ring of Werkman after the first two years?

The license fees for the Ring of Werkman after two years will be € 50,00 per month.

General

Are there any workshops or clinics where I can see Werkman BLACK in action?

Of course there are! We can imagine that you want to see it in real life to be stunned by what it will show what the naked eye cannot see. We therefor organise workshops on a regular basis in various countries.

You can find the events on our Facebook page: https://www.facebook.com/pg/werkman.hoofcare/events or on this page.

If you want to see Werkman BLACK in action, you can also contact our team farriers: Jonathan Nunn, Berni Prins, Rickert Wijnen, Tobias Villsen, Magnus Smederöd and Javier Palancares. Sometimes they use it in their daily work and they are willing to share their experience.

How long does it take to learn to work with Werkman BLACK?

Normally within an hour, there is a Quick Start Guide in the box to help you get started.

Where can I find more information on Werkman BLACK?

On our website www.werkmanhoofcare.com/black and on our YouTube channel soon.

Is there a cheaper version available?

This is Werkman BLACK fundamentals, which is the “basic” version.

Is it possible to measure polo horses?

It is available for every horse in walk and trot.

In which languages are the workshops?

That depends on the country where the workshop will be given.

Can I add MRI reports or X ray pictures to the measurement?

That is not (yet) possible.

Can I also download the raw data?

No, due to legal terms we are not allowed to share the raw data.

Can I share the data with the owner or with the veterinarian?

Yes, there is a share button in the app which will generate a screenshot of the current page.

Can I use Werkman BLACK in other workshops for farriers or veterinarians?

No, it is not allowed as described in our Terms of Use, unless Werkman has agreed on using it.

Is the manual available in other languages than English?

No, not yet.

The tablet is on "freeze", what to do?

Please press on/off button and volume button together for about 8 seconds. The screen will turn off and start up again. This accounts for the S2 and the newer version S5E.

How does Werkman secure the data on the server?

It is described in the terms of use.

I can't upload my measurement

Please check the following points:

  • Please check your location service, it must be switched on for Bluetooth modus.
  • Is it out of reach, because the sensors should be within 15 meters.
  • Is your app active? You can close your app and re-open it.
What does the Ring of Werkman show exactly?

The Ring of Werkman is an animated representation of the entire stance phase: the moment of contact between the hoof and the ground. The initial ground contact, the movement during the stance phase and the direction of break-over. The Ring of Werkman shows all angles at which this occurs, for both walking and trotting, on both hard and soft surfaces.

What is Black Fundamentals?

It is the amazing Black system including tablet, remote control and two sensors for measuring the front feet in walk and trot on hard and soft surface.

Can I read testimonials of other farriers?

There are testimonials on our website, you can find them here.

Where can I find more information on Werkman BLACK?

You can find more information on this page. You also can contact us or request a free 1-on-1 demo.

If I still want more information, who can I contact?

You can send us a message through black@werkmanhoofcare.com or you can call us at +31 (0)50 21 13 427. We will answer your questions as soon as possible.

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